Shipping

Free shipping

Free shipping on every order to the lower 48 states and DC, no minimum, no code. Shipping is free at checkout for these addresses, as advertised on the site.

Alaska, Hawaii, US territories, APO/FPO and other US-zone addresses: flat $19.99 per order. We currently ship within the US only.

Where we ship

We ship from Michigan. Orders to the lower 48 states and DC ship free. Orders to Alaska, Hawaii, US territories, APO/FPO and other US-zone addresses pay a flat $19.99 per order (US dollars), shown at checkout.

  • PO Boxes & military (APO/FPO): PO Boxes in the lower 48 states and DC ship free. Military (APO/FPO) addresses pay a flat $19.99 per order. We will try to fulfill when the carrier allows. Delivery to PO Boxes and military addresses can take longer and may use USPS. If we cannot ship your address, we will contact you.
  • International: We currently ship within the US only.

Processing & ship days

Orders are processed Monday–Friday (excluding major US holidays). We do not ship on Saturday or Sunday.

  • Cutoff: Weekday orders placed by 8:00 AM Eastern usually ship the same business day.
  • Orders after 8:00 AM Eastern ship the next business day.
  • Friday after cutoff, Saturday, and Sunday orders ship on Monday (or the next business day if Monday is a holiday).

During holidays, viral demand spikes, or severe weather, processing may take an extra 1–3 business days. We will not charge you extra shipping for ordinary delays on our free-shipping service.

Delivery time estimates

Times below are after your order ships, are estimates only, and are not guarantees. Carriers (UPS, USPS, FedEx, or similar) set final transit. Weather, peak season, remote areas, and carrier issues can add time.

  • Midwest / nearby states: about 1–3 business days after ship
  • Most of the US: about 2–5 business days after ship
  • West Coast & farther: about 5–8 business days after ship
  • Alaska, Hawaii, PO Boxes, military: often longer

Heavier or bulkier packages (cases, multi-box orders) may move on slower service and take longer.

Tracking

When your order ships, you will receive a confirmation email with tracking when the carrier provides it. Use that tracking link for live status. Once the carrier marks a package delivered, risk of loss from porch theft or misplacement at the address generally passes to the recipient—contact us within 7 days and we will help investigate with the carrier when something looks wrong.

Correct address

You are responsible for entering a complete, accurate shipping address and for someone being able to receive the package. If the address is wrong, incomplete, or undeliverable:

  • We may need to charge carrier address correction or return-to-sender fees before reshipping, when the carrier bills them.
  • If a package is returned to us, contact us to arrange reshipment; additional shipping cost may apply even if original outbound shipping was free.

Hot weather & meltable candy

Chocolate, some gummies, and other heat-sensitive sweets can soften or melt in transit during warm weather—even with careful packing.

  • In warm months we take extra care with melt-prone items (including cold packs when appropriate).
  • Please open your package promptly when it arrives and move meltables out of hot cars, porches, and mailboxes.
  • If something arrives melted or heat-damaged, contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will review and make it right with a replacement or refund when the damage happened in transit.

We cannot control multi-day carrier trailers or packages left in extreme heat after delivery. Ordering melt-sensitive items to very hot regions in peak summer always carries some risk—reach out before ordering if you are unsure.

Order changes & cancellations

If you need to change or cancel an order, contact us as soon as possible via our Contact page. If the order has not yet shipped, we will do our best to cancel or edit it. Once an order has shipped, it cannot be canceled; see our Refund policy for damaged or wrong items.

Stock & substitutions

Availability can change. If an item cannot be fulfilled, we may remove it and refund that portion, or contact you about options. We do not substitute flavors or products without your OK.

Questions

See FAQs or Contact us. Include your order number whenever you have one.