Refund policy

We want you to be happy with your candy and snack order. Because we sell food products, our return rules follow normal candy-industry practice for health and safety.

Damaged, defective, or wrong item

If something arrives damaged, defective, incomplete, or is not what you ordered:

  • Contact us within 7 days of delivery (use carrier tracking delivery date).
  • Include your order number and clear photos of the issue, the product, and the outer packaging when relevant.
  • We will make it right with a replacement or refund of the affected item(s) when appropriate.

You usually do not need to ship food back to us for a simple damage or wrong-item claim— we will tell you if we need anything returned.

Melted or heat-damaged candy

Contact us within 7 days of delivery with order number and photos. If the product was compromised in transit, we will treat it like shipping damage and make it right when the claim is clear. Please open packages promptly in hot weather (see our Shipping policy).

Missing package / “delivered” but not received

If tracking shows delivered but you cannot find the package, contact us within 7 days. We will help investigate with the carrier. Keep an eye on porches, side doors, neighbors, and building offices. Outcomes depend on carrier investigation.

Change of mind / taste preference

For health and safety reasons:

  • Opened or partially used food items cannot be returned because you did not like the flavor, texture, or color.
  • Unopened items may be considered for return only at our discretion and only with prior approval. If approved, return shipping is the customer’s responsibility, and original free outbound shipping is not refunded as cash.

Please double-check flavors, pack sizes (3-pack vs case), and quantities before checkout.

Cancellations

Contact us before the order ships. After shipment, use the damaged/wrong-item process above if there is a problem with what arrived.

Refused packages & wrong address

If a package is refused or returned because of an incorrect address you provided, we may deduct carrier return costs before issuing any refund or reshipment, and reshipping may require an additional shipping charge.

How refunds are issued

Approved refunds go back to the original payment method. Bank or card processing times vary (often several business days after we issue the refund).

How to contact us

Use our Contact page. Include your order number and photos when relevant. We read messages on business days and respond as quickly as we can.